Businesses spend a substantial amount of their IT budget to maintain their infrastructure. Yet their employees still spend 30 minutes per week on an average fixing their computers or devices. It has become increasingly more difficult for IT teams around the world to support their company’s IT infrastructure due to the proliferation of devices and remote users.

If you are encountering any of these problems, you may find Goverlan to be the solution.

Goverlan Reach is a powerful Remote IT support software which can perform a number of important functions from desktop management inside or outside your company’s network to performing global configuration tasks on multiple systems at once. To explain what all it can do, here are some of the key features you will enjoy when you use Goverlan Reach:

Remote IT Support Tools for Help Desks

Goverlan Reach brings a series of background systems management tools which can enhance your remote IT support by increasing the ticket close rates and reduce time-to-resolution.

The platform automatically detects the user’s logged-in workstation so a service desk technician can quickly connect to the machine and work behind-the-scenes seamlessly with no interference to the end-user.

  • IT Process Automation for Global Configuration, Endpoint Monitoring and Compliance

Goverlan Reach also brings powerful features to help companies maintain control over their IT infrastructure through endpoint monitoring and compliance.

IT Process Automation for Global Configuration, Endpoint Monitoring and Compliance

  • ATM, POS, and KIOSK Support

One of the unique features of Goverlan Reach is that it allows IT admins to remotely manage Windows embedded based ATM, POS, and other kiosk devices. With Goverlan Reach, not only the system admins can gain secure access to unattended internet based machines anywhere but they can also perform remote maintenance in the background.

ATM, POS, and KIOSK Support

If your business is an MSP (Managed Service Provider) brand awareness is pretty important for you. Thankfully, Goverlan allows its customers to completely rebrand its user interface to reflect the company’s brand. This will not only help in increasing your company’s brand awareness but also make the experience even more seamless for your end-users.

Other Features

Apart from the above three main functions, Goverlan Reach brings a ton of other features which can help you in managing you’re IT infrastructure. The features include tools for active directory management, IT compliance support, seamless Microsoft LAPS integrations, and remote shadowing of Citrix XenApp or XenDesktop sessions, among other things. If you are system admin you know how important these features are. I am especially fond of Goverlan’s unique integration with Microsoft LAPS which enables a console operator to perform systems management tasks requiring elevated system access without having to query the Microsoft LAPS Logon UI tool beforehand. It preserves security compliance with MS-LAPS, even when patching or deploying software in mass.

User Interface and Ease of Use

Goverlan Reach sports an uncluttered user interface and is quite easy to use as far as remote IT support software are concerned. Since this is a tool for managing IT infrastructure and providing remote IT support, it does require a technical know-how of the system, however, it’s no harder than any other such software. In fact, of all the remote IT software that we have tested, Goverlan seems to feature a more user-friendly UI with intuitive workflow, enhanced search capabilities, and easy access to user ands system information.

Goverlan Reach is available in three different editions: Pro, Standard, and Enterprise. It is an on- premises software-based application which doesn’t require any dedicated hardware or pre-configuration on your infrastructure. When it comes to pricing, Goverlan Reach is licensed on a per tech basis starting at $29 per month and comes with unlimited management of end-users as well as machines within and outside your organization. Do note that this is just the standard pricing and you can get personalized pricing based on your needs by contacting the company. A full version of the software is available for download at goverlan.com on a free 30-day trial basis.

Cons:

  • Background IT management features primarily cater to Windows devices

Goverlan Reach: Powerful and Easy to Use Remote IT Tool for Everyone

A lot of IT professionals use Goverlan to improve and personalize the delivery of IT support services in their organization. If you’re looking for a better way to support your internal and external users, manage or secure your IT infrastructure, Goverlan Reach is just the tool for you.